Privacy Policy

Who We Are

OfficeCrew ("we", "us", "our") provides professional office and commercial cleaning services to businesses across India. This policy explains what information we collect through this website, how we use it, who we share it with, and the choices you have.

OfficeCrew is operated by Vixel Business Solutions LLP.

Tower 5, Sikka Kimaya Greens, IT Park, Dehradun - 248001.
Headquarters: 44, Regal Building, Connaught Place, New Delhi - 110001.

Information We Collect

We collect information you choose to give us when you use the cleaning cost calculator or submit the "Get a Cleaning Quote" enquiry form. This may include:

• Your full name and company name
• Work email address and phone number
• Office location and office area (in square feet)
• Service preferences (daily cleaning, deep cleaning, or both), number of floors and washrooms, preferred cleaning schedule, and expected start date
• Any additional requirements you choose to describe in the enquiry form

We do not use tracking cookies, advertising pixels, or analytics scripts on this website. The only information we have about you is what you submit yourself.

How We Use Your Information

We use the information you submit to:

• Prepare and send you an indicative cleaning cost estimate (as a downloadable PDF)
• Contact you by email, phone, or WhatsApp to discuss your enquiry and arrange a property assessment
• Prepare a customised quotation and, if you proceed, deliver the agreed cleaning services
• Maintain internal records of enquiries so our team can follow up appropriately

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

How Your Enquiry Is Delivered

When you submit the enquiry form, your details and estimate are sent directly to our sales team and, where possible, a copy is sent to you as confirmation. To do this, we rely on the following service providers acting on our behalf:

• Resend — used to deliver enquiry and quote-confirmation emails
• Meta WhatsApp Business Platform — used to send WhatsApp quote confirmations and lead alerts, where this channel is available
• Vercel — hosts this website and processes form submissions through secure, server-side functions

These providers process your information only to the extent necessary to deliver these messages and do not use it for their own purposes.

Data Retention

We retain enquiry information for as long as reasonably necessary to respond to your request, provide services to you if you become a customer, and comply with our legal and accounting obligations. If you ask us to delete your information and you are not an active customer, we will do so unless we are required to retain it by law.

Data Security

We take reasonable technical and organisational measures to protect the information you share with us, including transmitting data over encrypted connections (HTTPS) and limiting access to the service providers listed above.

Your Rights

Under India's Digital Personal Data Protection Act, 2023, and other applicable law, you have the right to:

• Ask us what personal information we hold about you
• Ask us to correct inaccurate information
• Ask us to delete your information, subject to our legal and legitimate business requirements
• Withdraw consent to being contacted at any time

To exercise any of these rights, contact us using the details below.

Children's Privacy

This website and our services are intended for businesses and are not directed at individuals under the age of 18. We do not knowingly collect information from children.

Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or for legal reasons. The "last updated" date at the top of this page will reflect the most recent revision.